About Us | Management Team | Case Managers | Organisation Chart
Ian Fulton, Managing Director
As the founding Director, Ian brings a wealth of insurance sector experience to Proclaim Care. With a reputation for striving towards excellence in all matters, Ian has built a business on establishing Proclaim Care as being the best (in preference to being the biggest) and focusing on customer service and staff quality at all times. Quality of care and value for our customers continue to be the cornerstones of Ian’s vision for Proclaim Care.
Laura Mackellar, HR Quality and Compliance Executive
Laura manages an experienced customer service team, ensuring customers receive a service consistent with our service level promises. Her role involves meeting with customers to identify ways of enhancing our service. Her HR skills and customer service experience allows Laura to lead our programme of continuous quality improvement.
Emily Ferguson DEN, Clinical Director
Emily has been a medical specialist in post-acute care for over 25 years and is recognised as one of the UK’s foremost experts in the field of catastrophic and severe injury case management. In this capacity she is in constant demand throughout the UK. Emily also has responsibility for the ongoing training and technical expertise for the Case Managers.
Tracey Buchanan, Company Secretary, Financial Controller
Tracey is responsible for the financial management and control. She and her team are responsible for ensuring profitability and cash management, enabling us to invest in our future. The Finance Team works closely with the Business Team and Case Managers to ensure effective service delivery.
John Crawford, Client Liaison Director
John has many years’ general management experience and expertise which he uses to ensure our services and processes deliver the promises to our customers. He considers that efficient IT and communication systems, expert document management processes, and investment in professional skills development are imperative to achieve excellence in customer service.
